Anti-discrimination, fair housing & equal opportunity policy

1. Our commitment

MyHyve is committed to creating an accommodation marketplace that is inclusive, respectful, safe, and accessible. We believe every individual deserves fair access to housing opportunities and roommate matching services regardless of personal background or protected characteristics. All users must comply with this Policy.

2. Purpose of this policy

This Policy is intended to:

• promote equal access to housing opportunities;
• prevent unlawful discrimination;
• foster respectful interactions;
• protect users from harassment and abuse;
• comply with applicable laws in the United Kingdom, the United Arab Emirates, and other jurisdictions.

3. Protected characteristics

Users must not discriminate against individuals based on:

• race;
• colour;
• ethnicity;
• nationality;
• citizenship;
• religion or religious belief;
• disability;
• age;
• sex;
• gender or gender identity;
• sexual orientation;
• marital status;
• pregnancy;
• family status;
• medical conditions where protected by law;
• any other legally protected characteristic.

4. Prohibited conduct

Users may not:

• refuse accommodation solely because of protected characteristics;
• exclude individuals from consideration based on protected characteristics;
• publish discriminatory advertisements;
• send discriminatory messages;
• harass users;
• promote hatred or intolerance;
• encourage segregation;
• request information for discriminatory purposes.

5. Prohibited listing language

Listings containing language such as “Whites Only”, “No Arabs”, “No Asians”, “No Muslims”, “No Christians”, “No Africans”, “No Disabled Persons”, “Females Only” (unless legally justified), or “Males Only” (unless legally justified) may be removed without notice. MyHyve retains sole discretion regarding unacceptable language.

6. Roommate compatibility preferences

MyHyve recognises that shared living arrangements may involve legitimate lifestyle compatibility considerations. Users may express preferences relating to smoking habits, cleanliness, pets, schedules, language compatibility, and lifestyle compatibility. However, such preferences must never be used to promote unlawful discrimination. MyHyve may remove preference criteria deemed discriminatory or unlawful.

7. Harassment and hate speech

MyHyve prohibits hate speech, threats, intimidation, bullying, discriminatory insults, offensive slurs, and harassment. Such conduct may result in immediate account suspension.

8. Reporting violations

Users may report discriminatory listings, discriminatory messages, offensive conduct, harassment, hate speech, and retaliation. Reports may be submitted through our in-platform reporting tools or by emailing hello@myhyve.net.

9. Investigations

MyHyve reserves the right to investigate complaints, request evidence, review communications, remove content, and restrict account functionality. Users agree to cooperate with investigations.

10. Enforcement actions

Where violations occur, MyHyve may:

• issue warnings;
• remove listings;
• remove content;
• suspend accounts;
• permanently terminate accounts;
• block future registrations;
• report unlawful conduct to authorities.

11. Retaliation prohibited

Users must not retaliate against individuals who report violations, participate in investigations, or raise concerns regarding discrimination. Retaliatory conduct constitutes an independent violation of this Policy.

12. No guarantee of user conduct

While MyHyve actively enforces this Policy, we cannot guarantee that all users will comply. Users should report violations promptly.

13. Policy updates

MyHyve may revise this Policy periodically. Updated versions become effective upon publication. Continued use of MyHyve constitutes acceptance of revised terms.

14. Contact us

Legal & Compliance Department
Matrix AI Ltd
London, England, United Kingdom
Email: hello@myhyve.net